Job Description

Company Description oons.app is a growing platform focused on connecting service providers with customers through a streamlined, user-friendly experience. The company is building tools that help service providers manage their business operations, improve visibility, and grow their customer base. Operating in a dynamic and fast-paced environment, oons.app values innovation, data-informed decisions, and strong relationships with its partners. Team members are encouraged to take ownership of their work and contribute ideas that enhance both the platform and the experience of service providers.
Role Description The Service Provider Growth Specialist is a full-time, on-site role based in New Cairo. The specialist will work closely with service providers to onboard them to the platform, explain key features, and support them in setting up and optimizing their profiles and offerings. Day-to-day responsibilities include identifying potential service providers, conducting outreach, holding meetings and demos, and providing ongoing guidance on how to increase engagement and bookings through oons.app. The role involves tracking performance metrics, gathering feedback, and collaborating with product and marketing teams to improve tools and processes that drive growth. The specialist will also handle basic account issue resolution, maintain accurate records in CRM or internal systems, and represent oons.app professionally in all interactions.
Qualifications

Business development and relationship management skills, with experience in outreach, onboarding, and account support for partners or clients.
Strong communication and presentation skills, including the ability to explain digital tools clearly and adapt messaging to different audiences.
Organizational and time management skills, with the ability to handle multiple providers, follow up consistently, and maintain accurate documentation.
Basic analytical skills, including comfort working with performance data, dashboards, or reports to identify growth opportunities.
Familiarity with digital platforms or marketplaces and interest in service-based industries or small business growth.
Ability to work on-site in New Cairo, collaborate with cross-functional teams, and maintain a service-oriented, problem-solving mindset.
Relevant education in business, marketing, communications, or a related field, or equivalent practical experience.
Prior experience in account management, sales, customer success, or field operations is a plus.