Service Supervisor

Workshop Operations & Productivity

· Allocate repair orders and resources to maximize technician productivity, labor utilization, and workshop efficiency.

· Monitor work-in-progress (WIP), remove operational bottlenecks, and ensure on-time vehicle delivery.

· Ensure compliance with OEM repair procedures, diagnostic standards, and workshop processes.

· Drive workshop KPIs include productivity, efficiency, utilization, and turnaround time. Quality & Technical Standards

· Perform final quality checks to ensure repairs meet OEM standards and reduce repeat repairs.

· Investigate technical issues, customer comebacks, and repair failures, implementing corrective actions as required.

· Ensure proper use of diagnostic equipment, Special Service Tools (SSTs), and approved repair methods.

· Maintain adherence to technical bulletins, recalls, and manufacturer updates. Leadership & Team Development

· Supervise, coach, and develop technicians to enhance technical capability and performance.

Identify training needs and support technician certification and development programs.

· Conduct regular team briefings on workload, safety, quality, and performance expectations.

· Manage attendance, performance, and workforce development activities. Safety, Compliance & Housekeeping

· Enforce HSE, safety, and housekeeping standards across workshop operations.

· Ensure workshop equipment, certifications, and maintenance schedules remain compliant and audit ready.

· Support compliance with OEM, warranty, and dealership operational requirements. Coordination & Reporting

· Coordinate with Service Advisors and Parts teams to ensure smooth workflow, timely approvals, and parts availability.

· Prepare and analyze workshop performance reports covering productivity, efficiency, quality, and technician KPIs.

· Support operational planning and continuous improvement initiatives through performance analysis.