Service Supervisor

1. Responsible for monitoring the quality of service business

execution and process compliance, identifying and reporting service

quality issues, major product quality issues, and other anomalies

2. Responsible for collecting system issues, proposi:ng process

optimization suggestions, and supervising the implementation of

optimization

3.Responsible for coordinating service resources, identifying

anomalies such as insufficient and unauthorized use of service

resources, and coordinating resources across departments.

4. Responsible for building and managing customer service centeers,

monitoring customer feedback transmission and monitorring customer

complaint handling

5.Responsible for department construction and management of the department, including

recruitment, training selection and cultivation of personnel

6. Other key tasks assigned by the headquarters and the superisors.

1.bachelor's degree or above, with professional background

in Business Administration, Engineering Machinery,

Mechanical Manufacturing, English, Nationalty Trade,

2. Rich experience in after-sales service in the

construction machinery industry, familiar with the

construction of service supervision systems. Having

experience as a service manager is preferred.

Bachelor's degree or above, with professional background

etc.

[The Service Director is required to have at least five

years of experience in after-sales service industry and

service team management. The Service Manager is required to

have at least three years of experience in after-sales

service industry and service team management.]

3. In addition to being proficient in the nativee language,

one must be fluent in English or Chinese and possess good

listening,speaking,reading, and writing abilities

4. Proficient in Microsoft software such as Word, Excel,

PowerPoint, etc.

5. Identifying the corporate culture of ZOOMLION, strong

communication and organizational skills, management

abilities, clear logical thinking, strong data analysis and

report writing abilities, and a high sense of

responsibility.