Service Support Representative

Company Description

Sutherland is a global leader in digital engineering services, specializing in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We collaborate with iconic brands to drive digital transformation at scale, optimize operations, and pioneer innovative solutions. Our market-leading technologies, paired with over 360 unique inventions, empower businesses to achieve rapid innovation and scalable growth. By delivering customized solutions through an as-a-service model, we engineer measurable digital outcomes that empower companies, their workforce, and customers with tools for success.

Role Description

This is a full-time, on-site role for a Customer Solutions Specialist located in Cairo. The Customer Solutions Specialist will manage customer inquiries and provide effective solutions, ensuring a high level of customer satisfaction. Day-to-day responsibilities include delivering exceptional customer support, resolving issues promptly, and maintaining strong communication to enhance the customer experience. The role requires collaboration with cross-functional teams to continuously improve processes and services.

Qualifications

• Strong communication skills paired with a customer-oriented mindset
• Expertise in Customer Support, Customer Satisfaction, and delivering high-quality Customer Service
• Proficient in Analytical Skills for problem-solving and decision-making
• Ability to manage and resolve customer issues effectively and efficiently
• Experience in a customer-facing role or related field is a plus
• Fluency in English
• Ability to work effectively in an on-site, team-oriented environment