Service Workshop Section Head - Commercial Vehicles

Job Description:

• Accountable for the overall productivity of the technical staff (supervisors, engineers, and technicians
• Monitor, control, and improves service performance
• Control the consumption of spare parts and consumables in the workshop
• Accountable for the workshop equipment and tools, and ensure proper preventive maintenance procedures are in place
• Accountable for implementing health and safety procedures and guidelines in the workshop
• Provide the Service Center Manager with data and support as needed for workshop operations improvement (efficiency, resourcing, etc.)
• Tracks key KPIs for the workshop operations, and devises plans and initiatives for improvement.
• Meet manufacturers performance and operational guidelines.
• Ensure efficiency and quality customer service
• Analysis statistically customer complains
• Provide reports for common problems to solve the root cause.
• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
• Organize the recruitment and training of staff, as well as monitoring staff performance and progress.
• Provides support for the professional development direct reports
• Provides input on the design of training and development programs for service engineers and technicians in the workshop

Job Requirements :

• Bachelor Degree of Mechanical engineering.
• 6-8 years of experience is needed in same field (Automotive experience is a must)
• Very good Command of English (Verbal and Written)
• Oversaw manufacturing activities and provided technical assistance as needed.
• Maintained equipment and prepared monthly reports on equipment conditions with calibration status.
• Extensive experience on Volvo diesel and powertrain repairs.
• Examined vehicles to determine the extent of damage or manufacturer