ServiceNow Administrator

1-3 Years

Posted 5 hours ago
Be among the first 10 applicants

Job Description

Standort: Alexandria

Fachbereich: IT Service & Support

Karrierelevel: Professionals

ServiceNow Administrator

THIS MAKES YOUR JOB EXCITING

Administration and configuration of the ServiceNow platform including forms, lists, UI policies, and business rules
Manage user accounts, groups, roles, and access control lists (ACLs)
Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue
Design and maintain workflows and Flow Designer automations for routine service processes
Configure SLA definitions, notifications, and escalation rules
Create and maintain reports, dashboards, and scheduled jobs
Handle update sets, perform instance cloning, and support scheduled upgrades
Troubleshoot platform issues and fulfil configuration change requests in a timely manner
Maintain platform documentation and knowledge articles

What You Can Expect

Challenging projects with top-tier companies (market leaders and hidden champions)
Structured knowledge sharing, mentoring, training, and certification support
Flexible working hours and home office
Clear growth paths
A collaborative environment with plenty of room for ownership and initiative

What Sets You Apart

Min. 1 year of hands-on ServiceNow administration experience
Solid understanding of ITSM processes and ITIL foundations
Proficiency in Business Rules, Client Scripts, and UI Policies
Experience with ServiceNow Flow Designer or legacy Workflow Editor
Basic scripting knowledge in JavaScript for platform customization
Clear and concise communicator with technical and non-technical stakeholders
Detail-oriented with a methodical approach to problem-solving
Self-organized, able to manage multiple change requests in parallel
Customer-focused mindset with a service-first attitude
Collaborative team player who shares knowledge proactively
Required: ServiceNow Certified System Administrator (CSA)
Advantageous: ITIL V3 or 4
English skills at B1/B2 level (written and spoken) to work with documentation, tickets, and international stakeholders