ServiceNow Associate Consultant

Company Overview

At BT Automation Singapore Pte Ltd, we are a leading provider of enterprise automation solutions. We partner with organizations across diverse industries to streamline business processes and drive digital transformation. Our talented team is dedicated to delivering exceptional customer service and innovative technology solutions.

We provide a supportive and rewarding work environment with competitive salaries, comprehensive health benefits, and robust opportunities for professional development and career growth. Our culture firmly encourages collaboration, innovation, and a healthy work-life balance.

Role Overview

We are looking for a versatile ServiceNow Associate Consultant to drive end-to-end solutions on our ServiceNow platform. This role combines business process analysis, requirement gathering, and stakeholder management with hands-on ServiceNow configuration, scripting, and integration engineering.

You will own the lifecycle of business capabilities across ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD, or Service Catalog)-analyzing as-is operational bottlenecks and directly building, testing, and deploying the automated workflows to solve them.

Key Responsibilities

Business Analysis & Strategy

• Requirements & User Stories: Lead workshops with department heads, process owners, and business stakeholders to discover, document, and refine requirements into ServiceNow user stories and acceptance criteria.

• Process Architecture & ITIL Mapping: Map existing business workflows and re-engineer them to align with ITIL best practices and out-of-the-box (OOTB) ServiceNow capabilities.

• Solution Scoping: Evaluate incoming requests to determine whether solutioning requires standard platform configuration, custom Flow Designer workflows, or custom Glide/JavaScript code.

• UAT & Change Management: Coordinate User Acceptance Testing (UAT), define test cases, and lead end-user enablement, training, and deployment comms.

ServiceNow Development & Configuration

• Flow & Automation Engineering: Design and build complex workflows using ServiceNow Flow Designer, Process Automation Designer, and Business Rules.

• Hands-on Scripting: Write client-side and server-side JavaScript (Catalog Client Scripts, UI Policies, UI Actions, Script Includes, and GlideRecord queries).

• Service Portal & Widget Customization: Build custom Service Portal pages and widgets using HTML/CSS, AngularJS, and Bootstrap.

• Integrations & Data Management: Configure IntegrationHub, REST/SOAP message integrations, and Import Sets/Transform Maps to connect ServiceNow with external systems.

Qualifications & Core Requirements

• Experience: 2 years of combined experience in Business Analysis and ServiceNow platform configuration/development.

• ServiceNow Core Expertise: Hands-on experience across ITSM (Incident, Change, Problem, Service Catalog), with exposure to CSM, ITOM, or HRSD being a plus.

• Development Skills: Strong proficiency in JavaScript, HTML/CSS, REST/SOAP APIs, and the ServiceNow Glide API.

• Agile & Process Delivery: Hands-on experience operating in Agile/Scrum environments using Jira or ServiceNow Agile Development.