Job Title - ServiceNow BCM Developer – IRM & GRC
Location - Bengaluru / Hyderabad (Hybrid Mode)
Employment Type - Full Time
Experience - 5+ Years
Role summary
Responsible for the end‑to‑end design, development, testing, and governance of BCM‑related applications on ServiceNow (e.g., Risk, Business Continuity, Incident/Problem/Change, CMDB, and related integrations). The role acts as a technical bridge between enterprise BCM / GRC teams and the ServiceNow platform, ensuring solutions are scalable, compliant, and aligned with ITSM and IRM best practices.
Key responsibilities
- Design and develop BCM‑specific configurations and applications on ServiceNow (e.g., Business Continuity, Risk registers, incident‑impact assessments, crisis‑management workflows).
- Build and maintain automated workflows using Flow Designer, approvals, notifications, and orchestration to support BCM processes (e.g., plan activation, scenario testing, impact escalation).
- Implement and secure custom tables, fields, ACLs, dashboards, and reporting for BCM stakeholders (e.g., crisis‑management dashboards, recovery‑time‑objective tracking).
- Integrate ServiceNow BCM with CMDB, Discovery, ITSM, and external GRC / BCM tools via REST/SOAP, MID Server, and integration frameworks.
- Lead technical design, code reviews, unit/UAT testing, and update‑set governance for BCM modules, ensuring alignment with platform standards and release cycles.
- Mentor junior developers, document solutions, and participate in agile ceremonies with BCM / GRC / ITSM teams.
Technology and platform skills
- Strong hands‑on experience with ServiceNow platform (ITSM, GRC/IRM, BCM, CMDB, CSDM, and related modules).
- Proficiency in Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, REST APIs, ACLs, and Flow Designer.
- Experience with CMDB, Service Graph, Discovery, and mid‑tier integrations (e.g., APIs, SFTP, message queues).
- Familiarity with Agile/DevOps practices, CI/CD‑style update‑set management, and basic testing frameworks (ATF, manual/automated testing).
Soft skills and collaboration
- Strong communication and stakeholder‑management skills to translate BCM / GRC requirements into technical designs.
- Ability to work closely with BCM, Risk, and ITSM teams, clarifying business impact, risk appetite, and escalation patterns into workflows.
- Comfortable leading technical discussions, mentoring junior developers, and documenting architecture and deployment plans
Typical qualifications
- 6–8+ years of IT experience, with 4–6+ years on ServiceNow platform, including at least 2–3 years with BCM, GRC, IRM.
- Proven experience designing and delivering scalable, production‑grade ServiceNow solutions for multi‑tenant or enterprise environments.
- ServiceNow certifications (e.g., CIS‑ITSM, CIS‑IRM/BCM, CAD), and experience with large‑scale CMDB or BCM projects
If you are interested share your updated CVs at [Confidential Information].
