Servicenow developer ( ITSM )

Experience: 3 - 5 Years

Required skills:

• Advanced Knowledge of the ServiceNow Platform
• Templates, Widgets, Pages and Portals Development
• Configuration & Customization
• Complex Integrations
• Front-end development skills
• Strong analytical and problem-solving skills.
• Ability to debug complex issues and identify root causes.
• Excellent communication (written and verbal) and interpersonal skills
• Ability to work effectively in a team environment.
• Tools: JIRA/Confluence
• Telco industry background

DEV:

• Develop ServiceNow applications to meet business requirement

• Extend out of the box Knowledge Management to bridge gaps and develop requested functionality

• Create necessary components - templates, widgets, pages and portals - to meet the requested features, including responsive UI and UX

• Create Scripted APIs to facilitate integration with other platforms

• Develop supporting applications for Customer Service Management and Knowledge Management

• Configure export sets and feeds to send data for reporting and analytics

• Work closely with partners, QA and other stakeholders to mitigate risk and maintain momentum

• Ability to debug and troubleshoot code issues using servicenow tools and logs.