Position Summary
We are seeking a highly experienced ServiceNow Developer with a focus in Strategic Portfolio Management (SPM) to lead the design, architecture, development, and optimization of enterprise-scale solutions. This role requires a deep technical expert who can partner with business leaders, PMO organizations, enterprise architects, and platform teams to transform business requirements into ServiceNow Platform solutions.
The ideal candidate will possess strong expertise in ServiceNow SPM, platform architecture, integrations, governance, workflow automation, reporting, and analytics. They will serve as a trusted advisor responsible for defining best practices, driving platform innovation, mentoring development teams, and ensuring scalable, high-performing solutions aligned with enterprise strategy.
This role combines hands-on development, solution architecture, governance leadership, and business transformation responsibilities.
Key Responsibilities
Strategic Portfolio Management
- Design and optimize capabilities throughout the SPM Module including:
- Demand Management, Project Portfolio Management (PPM), Agile Development 2.0, Resource Management, Financial Planning, Investment Funding, Strategic Planning,
- Partner with PMO, Finance, Product, Technology, and Executive Stakeholders to align strategic initiatives with business objectives.
- Translate business strategy into scalable ServiceNow solutions and operating models.
Development & Configuration
- Design, configure, and develop advanced ServiceNow solutions utilizing:
- Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, UI Actions, ACLs, Service Catalog, Integration Hub, Workspace Experiences
- Design, configure, and Develop integrations between ServiceNow and enterprise systems
- Develop and support REST, SOAP, GraphQL, and event-driven integrations.
Platform Excellence & Operational Oversight
- Monitor platform health, scalability, and performance.
- Lead platform upgrades, releases, and patch management activities.
- Conduct platform performance audits and remediation initiatives.
- Support security assessments and audit compliance activities.
- Ensure platform solutions meet enterprise availability, resilience, and security requirements.
Leadership & Mentoring
- Provide technical leadership across ServiceNow development teams.
- Mentor developers, administrators, business analysts, and solution architects.
- Lead design workshops, architecture reviews, and code review sessions.
- Manage delivery quality for internal and external development partners.
- Drive innovation, continuous improvement, and adoption of ServiceNow best practices.
Required Qualifications
Experience
- 6+ years of ServiceNow platform development experience.
- 3+ years of dedicated hands-on experience implementing and supporting ServiceNow SPM/PPM solutions.
- Experience leading enterprise-scale ServiceNow transformations for global organizations.
- Proven success delivering multiple end-to-end ServiceNow implementations.
- Experience in Agile, Hybrid, and Waterfall project delivery methodologies.
- Experience working with executive stakeholders, PMOs, and enterprise architecture teams.
Technical Expertise
Deep expertise in:
- Strategic Portfolio Management (SPM)
- Project Portfolio Management (PPM)
- Agile Development 2.0
- Demand Management
- Resource Management
- Financial Management
- Investment Funding
- Enterprise Roadmaps
- Performance Analytics
- IntegrationHub
- Service Portal and Next Experience
- Workspace configurations
- CMDB and CSDM
- ServiceNow Platform Security
- JavaScript
- Glide APIs
- REST/SOA integrations
- Flow Designer
- Automated Test Framework (ATF)
Architecture & Governance
- Strong understanding of enterprise architecture frameworks.
- Experience defining development standards and governance models.
- Ability to create solution blueprints and technical architecture documentation.
- Experience supporting platform audits, compliance reviews, and risk assessments.
Preferred Qualifications
Experience with one or more ServiceNow product areas:
- ITSM
- ITOM
- ITAM
- SAM Pro
- APM
- CSM
- HRSD
- AI Platform & GenAI capabilities
Certifications
Required
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
Preferred
- Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
- CIS-ITSM
- CIS-ITOM
Education
- Bachelor's Degree in Computer Science, Information Systems, Engineering, or related discipline.
- Master's Degree preferred.
