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We are seeking enthusiastic fresh graduates to join our team as Graduate Trainees ServiceNow. This role is designed for individuals looking to build a career in IT Service Management (ITSM) using the ServiceNow platform. The trainee will gain handson experience in configuring, supporting, and maintaining ServiceNow applications aligned with ITIL best practices.
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Key Responsibilities
- Assist in the configuration and administration of ServiceNow ITSM modules (Incident, Request, Change, Problem)
- Support user and role management, access controls, and system configurations
- Help create and maintain workflows, business rules, and notifications
- Assist in managing Service Catalog items and request flows
- Support report creation and dashboard configuration for operational visibility
- Troubleshoot basic ServiceNow issues and provide platform support
- Participate in testing, validation, and documentation of ServiceNow solutions
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Required Qualifications
- Bachelor's degree in Computer Science, or related field
- Basic understanding of IT Service Management (ITSM) concepts
- Strong analytical and problemsolving skills
- Good communication skills and ability to work in a team environment
