Services Account Manager Professional Services

ARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence.

It combines process design, real execution insight, and AI-driven optimization in a single, integrated platform-enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise.

By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls.

With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by global enterprises to turn process intelligence into real business impact. For more information, visit www.ARIS.com and follow us on LinkedIn.

Be you, join us.

ARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence.

It combines process design, real execution insight, and AI-driven optimization in a single, integrated platform-enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise.

By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls.

With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by global enterprises to turn process intelligence into real business impact. For more information, visit [www.ARIS.com] and follow us on Linkedin.

Be you, join us.

We are currently seeking a Services Account Manager to join ARIS in Riyadh, Saudi Arabia. The position is onsite with occasional traveling across APJ and the Middle East.

In this role, you will act as a core commercial and engagement orchestrator within Professional Services, partnering closely with Account Executives, Solution Architects, Customer Success Managers, Delivery Leads, and Partners. You will own the commercial lifecycle of Professional Services engagements, from shaping engagement models and pricing through to contracts, margins, forecasting, and expansion opportunities.

You will work closely with customers and internal stakeholders to understand business requirements, align services to customer outcomes, and ensure Professional Services engagements are commercially sound and effectively delivered. This role requires strong commercial judgment, enterprise stakeholder management, and the ability to connect customer needs, delivery capacity, and business priorities.

Essential Functions

• Own the commercial lifecycle of Professional Services engagements, including scoping, engagement models, pricing, contracting, margins, forecasting, and renewals.
• Partner with Account Executives, Solution Architects, Customer Success Managers, Delivery Leads, and Partners to shape and position Professional Services offerings.
• Develop and maintain strong relationships with strategic customers and stakeholders across APJ and the Middle East.
• Identify expansion, cross-sell, and additional Professional Services opportunities within existing customer accounts.
• Ensure pipeline hygiene, accurate forecasting, and visibility of Professional Services opportunities and revenue.
• Align customer demand and commercial commitments with delivery capacity, resources, and timelines.
• Support the development of value-based proposals and commercial structures aligned to customer outcomes.
• Act as a trusted commercial advisor to customers, helping them understand the value and impact of ARIS Professional Services.
• Collaborate with internal teams to resolve commercial, contractual, and delivery-related issues.
• Travel across APJ and the Middle East as required to support customers, partners, and internal stakeholders.
  
  

Minimum Requirements

• 12+ years of experience in Professional Services, Sales Engineering, Customer Success, or commercial roles within enterprise software or consulting.
• Strong experience managing the commercial lifecycle of enterprise Professional Services engagements.
• Proven experience working with enterprise customers and senior stakeholders across complex, multi-stakeholder environments.
• Strong commercial acumen, including experience with pricing, contracts, margins, forecasting, and pipeline management.
• Ability to identify and develop expansion and cross-sell opportunities within existing customer relationships.
• Strong understanding of Professional Services delivery models, resource planning, and customer engagement structures.
• Excellent stakeholder management and communication skills, with the ability to influence across sales, delivery, product, and executive teams.
• Fluent in Arabic and English, both written and spoken.
• Willingness and ability to work onsite in Riyadh and travel across APJ and the Middle East as required.
  
  

Nice to Have

• Experience with Process Intelligence, Business Process Management, Process Mining, or related enterprise software.
• Experience working with large enterprise transformation programmes.
• Experience managing strategic partnerships or working with consulting partners such as EY, Deloitte, or KPMG.
• Experience working across APJ and/or the Middle East.
  
  

Benefits

• 25 working days of annual leave per year for employees with 0–5 years of service, increasing to 30 working days after 5 years
• Company-paid Holidays, Sick Leave, Vacation
• Paid Family Leave and other leaves
• Community Service Day
• Medical/Dental/Vision/FSA/HSA/Life Insurance
• 401(k) up to 5% employer match
• Wellness
• Hybrid remote workshare up to 60%
• Work anywhere in your country or abroad for up to 10 days per year
• One-time hybrid home office payment
• Employee Assistance Program
  
  

Work authorization & relocation

• Please note that visa sponsorship is not available for this position. Relocation support may be available in accordance with the ARIS Global Relocation Policy. Applicants must have the legal right to work in Saudi Arabia.
  
  

At SAG Aris GmbH we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

To all recruitment agencies: SAG Aris GmbH does not entertain unsolicited CVs without prior approval from SAG Aris GmbH's Talent Acquisition Team. Kindly refrain from sending CVs to our job's alias, SAG Aris GmbH employees, or any other organizational location without explicit consent. SAG Aris GmbH assumes no responsibility for any fees associated with unsolicited CVs.

Work authorization & relocation

• Please note that visa sponsorship and relocation support are not available for this position. Applicants must have the legal right to work in the country where the position is based without requiring employer sponsorship.
  
  

At SAG Aris GmbH we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

To all recruitment agencies: SAG Aris GmbH does not entertain unsolicited CVs without prior approval from SAG Aris GmbH's Talent Acquisition Team. Kindly refrain from sending CVs to our job's alias, SAG Aris GmbH employees, or any other organizational location without explicit consent. SAG Aris GmbH assumes no responsibility for any fees associated with unsolicited CVs.