✨ Company Overview
Founded as a subsidiary of T2, Nextwo set out with a clear mission: to harness the exceptional technology talent in Jordan and Egypt to serve Saudi Arabia's growing digital economy. What started as a focused staffing initiative has evolved into a comprehensive human capital and technical manpower partnership spanning SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance.
Today, Nextwo operates across Saudi Arabia, Jordan, and Egypt, providing Offshore Development Centers, hybrid models, onsite manpower placement, and managed services. Our 90%+ talent retention rate and 60% cost savings speak to our commitment to quality and long-term partnership.
✨ About the Role
We're looking for a highly analytical and execution-driven Shared Services Excellence Specialist to serve as the operational engine across our shared functions. Reporting directly to the Shared Services Excellence Manager, this Mid-Senior Management role bridges strategic design and day-to-day execution, driving bank-wide governance, financial control, and process optimization.
✨ Key Responsibilities
- GRC Execution: Implement the shared services governance framework, conduct regular risk assessments to align with bank policies and SAMA/Central Bank mandates, coordinate audit readiness, and remediate findings.
- Financial Control: Execute month-end financial variance analysis, track OpEx, and manage the internal chargeback/cost-allocation models across business units.
- Performance Tracking: Maintain the KPI/SLA dashboard engine and analyze performance data to flag operational bottlenecks before they impact front-line banking operations.
- Process Optimization: Run continuous improvement workshops, map as-is vs. to-be workflows to eliminate redundancies, and support automation (RPA/Digitization) rollouts.
✨ Requirements
- Approximately 7 years of solid, documented experience in operational excellence, corporate governance, financial control, or performance management strictly within a bank.
- Dual Competency: A hybrid background spanning both process governance/KPIs and financial budget tracking (roles limited strictly to accounting or strictly to HR/Process management will not meet the criteria).
- Advanced hands-on experience managing internal Service Level Agreements (SLAs) and cross-departmental chargeback models.
- Proven experience utilizing Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle) for budget tracking and pipeline control.
- Exceptional written and spoken communication skills; fully fluent in both professional business English and Arabic for corporate banking compliance reporting.
- Bachelor's degree in Finance, Banking, Business Administration, Industrial Engineering, or a highly quantitative field.
✨ Preferred
- Hands-on experience participating in a banking shared services migration, setup phase, or large-scale digital transformation project.
- Advanced analytics exposure, including building automated, live reporting dashboards via Business Intelligence (BI) tools like Power BI or Tableau.
