Site Reliability Engineer (UAE)

About Qure.AI:

Qure.AI is an equal opportunity employer. Qure.ai is a leading Healthcare Artificial Intelligence (AI) company disrupting the status quo by enhancing diagnostic imaging and improving health outcomes with the assistance of machine-supported tools. Qure.ai taps deep learning technology to provide an automated interpretation of radiology exams like X-rays, and CT scans for time and resource-strapped medical imaging professionals, enabling faster diagnosis and speed to treatment. Qure.ai aims to democratize healthcare by improving accuracy, accessibility, and affordability to patients worldwide. Founded in 2016, we apply the latest AI research to healthcare problems and develop innovative solutions that are revolutionizing the way patients are diagnosed and treated. Our solutions have impacted more than 38 million lives, deployed in 106+ countries, and 4800+ sites globally. Qure.ai is an equal opportunity employer.

Job Title: Site Reliability Engineer (UAE)

Department: Engineering

Location: Abu Dhabi, UAE

Years of Experience: 1-3 years

Employment Type:

Key Relationships: Technical Project Manager

We are seeking a talented and experienced Site Reliability Engineer to join our team in UAE. This role has a dedicated focus on supporting projects across UAE and the broader Middle East region. We need a versatile, energetic, and resourceful engineer who is both technically proficient and an excellent communicator. You will be responsible for ensuring the reliability, scalability, and performance of our software systems. You will collaborate with cross-functional teams to build and maintain a highly available infrastructure for our AI healthcare solutions.

Key Responsibilities

• Work closely with customers in the region to debug and solve deployment and support issues.
• Provide L1 and L2 support by monitoring system health, triaging alerts, and handling incidents.
• Build and optimize reliable services that enable swift and scalable product delivery.
• Automate environment setup and configuration for customer deployments across various platforms.
• Implement and maintain monitoring, alerting, and logging systems for proactive issue detection.
• Collaborate with Engineering, DevOps, and Security teams to ensure system integrity and compliance.
• Own communication for production issues with internal teams and external stakeholders.
• Continuously push the production standard forward and develop a customer-centric support culture.
• Support and troubleshoot configuration and environment setup issues across customer sites.
• Maintain system documentation, runbooks, and operational procedures to streamline support processes.

Required Skills and Qualifications

• Fluency in both Arabic and English is required.
• Willingness and ability to travel domestically and internationally as required.
• Bachelor's degree in computer science, Engineering, or related field.
• 4+ years of experience in SRE, DevOps, or technical support roles.
• Excellent technical troubleshooting and analytical skills.
• Proficiency with Linux environments, basic scripting, and containerization tools (e.g., Docker).
• Familiarity with monitoring/logging platforms like Datadog, ELK, Prometheus, or similar.
• Understanding of cloud infrastructure (preferably AWS) and basic networking concepts.
• Basic programming knowledge in any language.
• Demonstrated knowledge of SQL.
• Experience with FHIR (Fast Healthcare Interoperability Resources) standards.
• Strong communication skills, especially in client-facing scenarios.
• Ability to work independently within a remote.
• Ability to collaborate effectively with cross-functional teams across time zones.

At Qure.ai

You will be part of a rapidly growing, innovative company that is making a significant impact on global healthcare. We offer a competitive salary, comprehensive benefits, and the opportunity to work alongside some of the best minds in the industry. Join our dynamic team for substantial professional growth and leadership opportunities in a supportive and fast-paced environment, where you have the chance to grow with a young and forward-thinking company.

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https://wiki.qure.ai/share/2c7c172f-3650-4fbc-8ba6-10b10e166cc1

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