Job Summary
The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements. The role supervises third-party service providers (TPSPs), monitors service standards, and ensures adherence to KPIs, SLAs, and HSE policies.
Key Responsibilities
- Operations & Site Management
- Conduct daily site inspections and complete required checklists and reports (daily/weekly/monthly).
- Coordinate client event requirements and operational requests.
- Prepare snagging lists for pre/post events and pre-opening activities.
- Ensure smooth shift handovers during rotational duty schedules.
- Respond promptly to client requests and operational issues.
- Third-Party Service Provider (TPSP) Coordination
- Monitor and enforce Scope of Work (SOW) compliance for all TPSPs.
- Supervise TPSP staff attendance, deployment, and performance.
- Evaluate service delivery against KPIs and SLAs.
- Coordinate and inspect TPSPs under:
- Food & Beverage (F&B)
- Housekeeping & Laundry
- Security
- Transport & Stores
- Soft FM / Landscaping
- Hard FM (Civil, MEP, IT)
- Maintenance & Asset Control
- Report and track repair and maintenance activities.
- Monitor preventive maintenance and waste management schedules.
- Maintain asset inventory records, storage logs, and movement tracking.
- Report discrepancies in assets and equipment.
- Compliance & Reporting
- Ensure compliance with Security, HSE, and company standards.
- Maintain confidentiality of sensitive business information.
- Provide operational updates to management as required.
Internal & External Stakeholders
Internal
Director of Hospitality, Senior Property Manager, Property Manager, Assistant Property Manager, Executive Housekeeper, F&B Manager, Fleet Manager, BOH Manager, HSE Department, Security Department, Sinyar FM
External
Third-Party Service Providers (TPSPs)
Education
Qualifications & Experience
Degree or Diploma in Hospitality, Tourism, or Business Management
Experience
Hospitality, leisure, tourism, or property/facilities operations
Knowledge Areas
Housekeeping operations, food service standards, EFST/ADAFSA compliance, maintenance coordination, vendor management, HSE standards
Key Performance Indicators (KPIs)
- Completion of daily inspections and reports
- Maintenance reporting and follow-up effectiveness
- TPSP staffing and deployment accuracy
- Preventive maintenance and cleaning compliance
- HSE and security compliance
- Client satisfaction
Work Conditions
- Rotational shift work (morning, afternoon, night)
- High-demand, client-driven operational environment
