SMB - Collection Analyst

We're Hiring: SMB Back Office Collection Analyst — Top-Tier USMB & Bad Debt Portfolio

Job Location: Dubai, UAE

Contract: Full-time · On-site

Salary Budget: AED 6,000 / month

Experience required: Minimum 5 yrs of relevant experience

Desired industry experience: Telecom / Banking / B2B-B2C preferred

Languages: Tagalog + Fluent English (Mandatory - written & verbal)

Own the back-office engine behind our top 1,000+ SMB customers.

You'll be the back-office anchor for our unmanaged SMB portfolio — coordinating dunning, owning bad-debt visibility dirham-by-dirham, building dashboards leadership actually uses, and partnering with Collection, Finance, Billing, and Sales to recover faster and cut write-offs.

If you love clean reconciliations, sharp root-cause analysis, and turning aging reports into action — read on.

What you'll own

Back-office treatment for 1,000+ top-tier unmanaged SMB accounts — dunning, notifications, SOA, escalation

End-to-end bad-debt analysis — source, segment, product, channel, process. Every dirham visible, every driver root-caused

Payment allocation, reconciliation, SOA issuance at portfolio scale

Power BI / Excel dashboards on aging, exposure, recovery, promises-to-pay

Cross-functional partnership with Collection, Sales, Finance, Billing, Operations, Legal

Inputs into AI-driven collection strategies (propensity-to-pay, risk-based segmentation)

What we're looking for

• Minimum 5 yrs in SMB back office / credit / collections / receivables (telecom, banking, or large B2B-B2C)

• Hands-on with billing, invoicing, payment allocation, SOA, reconciliation

• Strong Excel + Power BI for aging analysis and dashboards

• Exposure to bad debt, write-offs, or high-risk portfolios

• Bachelor's in Finance / Accounting / Business Admin

• Credit Management / Financial Analysis cert = plus

Why this role

• Direct visibility to leadership — your analysis drives portfolio decisions

• Modern stack: BI dashboards, AI-enabled collection strategy, process automation

• Tight cross-functional team — Collection, Finance, Billing, Sales