SMB Project Technical Support Engineer

We are hiring a Technical Support Engineer to provide after-sales technical support, project solutions, installation guidance, and troubleshooting for Uniview surveillance products and partners.

Key Responsibilities

Provide technical support to partners and customers (remote & on-site)

Configure NVR, IP Cameras, VMS software, and networking devices

Troubleshoot CCTV system issues (recording, network, remote viewing, etc.)

Conduct product demonstrations and technical training

Assist the sales team with pre-sales technical discussions

Test returned products and identify technical faults

Coordinate with HQ technical team for escalations

Prepare basic technical reports and documentation

Requirements / Qualifications

Diploma or Bachelor's Degree in IT, Electronics, Networking, or similar

13 years engineer experience in CCTV / ELV / Networking / IT support

Knowledge of IP cameras, NVRs, PoE switches, routers, and basic networking

Understanding of IP address, port forwarding, and remote access

Project site support experience

UAE driving license is an advantage

Skills

Troubleshooting & problem solving

Networking basics (TCP/IP, router settings)

CCTV configuration

Project customer support & communication

Installation support

• Team coordination