SMB Renewal Account Manager

Key Deliverables:

1. Manage renewals and retention across a large customer book.
2. Drive customer adoption and product utilization through lifecycle engagement.
3. Execute adoption playbooks and collaborate cross-functionally to optimize retention.
4. Influence product roadmap through customer feedback and operational insights.

Role Responsibilities:

1. Own and lead strategic renewal processes to minimize churn.
2. Build trusted relationships and tailor adoption strategies per client.
3. Communicate effectively across diverse customer and internal teams.
4. Operate independently in a high-paced, hybrid EST-shift environment.