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SuperPay by e&

SMC and Payment Complaints Specialist

SuperPay by e&
Egypt, Cairo
1-3 Years
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  • Posted a month ago
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Job Description

  • Job Description:
  • Handle payment complaints and ensure timely resolution.
  • Communicate effectively with billers and banks, including handling and following up on their requests and inquiries.
  • Manage and resolve emerging disputes.
  • Handle internal technical issues in coordination with the support team.
  • Prepare daily, weekly, and monthly reports for all payment complaints and dispute analysis.
  • Investigate and report production issues.
  • Manage daily ad-hoc tasks as requested.
  • Propose solutions to overcome quality issues and improve processes.
  • Monitor system behaviors versus expected outcomes and identify discrepancies.
  • Handle service complaints from internal teams, external partners, and end customers.
  • Identify areas for improvement and recommend enhancements.
  • Coordinate between external entities and internal support teams.
  • Conduct root-cause investigations for identified issues.
  • Job Requirements:
  • Bachelor's degree.
  • 13 years of experience.
  • preferably in fintech operations, especially within bill payment models.
  • Very good knowledge of Excel.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Fintech Operations
Employment Type:
Full time

About Company

SuperPay by e&

Job ID: 140200775

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Last Updated: 25-02-2026 04:08:06 PM
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