SMP - Associate IT Systems Analyst (ITSAMS / Software Asset Management (SAM))

Associate IT Systems Analyst

Number of Positions:

1Job Title: Business System Analyst / Associate IT Systems Analys

t

Minimum Job Requireme

nts
Provide full technical support for the IT Software Asset Management System (ITSAMS), including Application Server, Beacon Servers, Batch Server, and Inventory compone

nts.Deliver comprehensive system administration, including troubleshooting, backup, restoration, and configuration of ITSAMS agent-related components across Windows and Linux devi

ces.Diagnose SQL performance issues, timeouts, and inventory processing failures in Compliance, Inventory, and Data Warehouse databa

ses.Analyse system logs, agent traces, and beacon communication to identify root causes and implement corrective acti

ons.Support large-scale agent deployment, upgrades, policy refresh cycles, and inventory validat

ion.
Selection Cri

teria
Bachelor's degree in Computer Science or an equivalent

field.Minimum of 10 years of relevant exper

ience.Experience in server health, job execution, network configuration, and server monit

oring.Proficiency in MS Office (Word, Excel, Outlook) and Active Dire

ctory.
Preferred Qualifi

cations
Preferred major in Bachelor's degree: Computer Science or an equivalen

t field.Experience working with infrastructure teams to optimize server health, job execution, and overall ITSAMS perf

ormance.Preferred certificate: System Administrator or equ

ivalent.Excellent communication skills in spoken and written

English.Strong problem-solving abilities, with the capacity to resolve technical issues and escalate complex problems when ne

cessary.
Additional In

formation
Work Experience: Minimum 10 years of e

xperience.Work Locatio