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Job Description:
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Position Summary:
Ingram Micro Levant is looking for a Sn. Professional, Presales Engineer to handle Cisco in Iraq. Major responsibilities include gaining understanding of customer's business and analysis of customer's system and product needs. In addition to providing primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Incumbent must have good knowledge in the Levant market (especially Iraq), and well-versed in Cisco (networking, cloud, and security solutions).
Main Responsibilities:
- Convert customers/resellers enquires into right technical solutions.
- Meet with end users to better understand their requirements if necessary.
- Generate Bill of Materials.
- Conduct demos and proof of concept in Ingram Micro demo center to present right solution to customer (reseller and/or end user).
- Design solutions blocks in collaboration with hardware/software vendors and present same to customer.
- Arrange and conduct a technical training for partners/customers.
- Arrange and conduct in-house technical training for Ingram Micro's partner (where applicable) as per target assign.
- Study and take seriously all the arranged training by the department head to keep the technical knowledge at the required level.
- Get Pre-Sales/technical certificates from vendor.
- Know well technically what the competition is offering.
- Make sure that the demo center (hardware and software) is working properly.
- Develop, execute, and maintain good relationship with technical team in top # (as per target assigned) reseller accounts to make Ingram Micro first choice company to deal with.
- Develop, execute, and maintain good relationship with Vendor's sales team to get maximum business support (special prices).
- Support the resellers in troubleshooting.
- Work on upgrading system/tools whenever is required from vendor.
- Be representative and ready any time to meet resellers.
- Report to vendor as per vendor's requirements (if applicable).
What you bring to the role:
- Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower-level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices, and procedures.
- Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.
- Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
- Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four-year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.
- This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
