Social gaming attendant - Time Out Market(AUH) - C2i

C2i is recruiting for Time Out Market, to build the team behind one of Abu Dhabi's most anticipated openings. We're looking for passionate professionals to join us as we prepare to open Abu Dhabi's first Time Out Market — a vibrant new destination for food, culture and entertainment under one roof!

ABOUT THE ROLE

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Social Gaming Attendant provides outstanding guest service and product to ensure that each of our guests enjoys a memorable experience with every visit.

WHAT YOU'LL DO

• Oversee the Social Gaming Zone to ensure a safe, organised and high-quality environment
• Proactively greet guests, explain game rules and provide instructions on how to use the equipment
• Encourage participation and create an energetic, inclusive atmosphere
• Resolve customer inquiries and minor complaints promptly and professionally
• Promote ongoing activities and special events
• Prepare and set up gaming stations before opening
• Monitor gaming equipment to ensure it is functioning properly
• Report technical issues or equipment damage to the maintenance team
• Ensure games are used correctly and fairly
• Monitor guest behaviour to ensure a safe and respectful environment
• Enforce venue rules and gaming policies
• Handle payments and oversee the procurement of game cards or credits for timed experiences, as these attractions cannot operate via standard Tap & Pay systems
• Respond appropriately to emergencies or incidents and report them to management
• Keep the gaming area clean, organised and presentable at all times
• Assist with upselling food, beverages or gaming packages when appropriate
• Work effectively with other staff, including beverage runners and bartenders, to maintain seamless venue operations
• Encourage repeat visits by delivering outstanding customer service

WHAT WE'RE LOOKING FOR

• Minimum of six months to one year of direct work experience
• POS systems experience
• Mathematical aptitude for handling transactions and game credits
• Excellent communication skills for interacting with staff, clients and the public
• Strong problem-solving and decision-making capabilities
• Ability to create and maintain a sense of urgency
• Ability to maintain composure, personal integrity and a high level of confidentiality
• Ability to demonstrate a positive attitude always and listen empathetically
• Ability to work as a team, stay organised, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast-paced, busy environment, work under pressure and meet deadlines
• Ability to work evenings, weekends and public holidays
• Knowledge of guest relations, opening and closing duties, sanitation and safety, and high-volume operations
• High School Diploma preferred

THE ENVIRONMENT

Restaurant environment with varying levels of noise and crowds depending on guest volume. The role is physically active — extended periods standing, moving at pace, and lifting up to 50 lbs. Varied shifts including days, nights, weekends and holidays. A professional, neat and well-groomed appearance is required at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

WHAT WE LOOK FOR IN A CANDIDATE

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you will want to:

• Be commercially astute
• Want to dive headfirst into a great service and hospitality company
• Have excellent communication and relationship building skills
• Have a high sense of ownership, urgency and drive
• Be a team player

OUR CULTURE

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender reassignment; race; religion or belief; sex; sexual orientation; marriage and civil partnership; or pregnancy and maternity. We believe in an open culture where ideas are shared candidly and where there is no fear of failure. We believe in an open world and the pursuit of happiness — after all, we are in the happiness business.

Apply now!

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