Social Media Moderator & Content Assistant

Job Summary:

We are looking for a responsive and detail-oriented Social Media Moderator to manage incoming messages and support the content creation process. This role is crucial in maintaining fast communication and a strong brand presence.

Key Responsibilities:

Respond to all messages, comments, and inquiries across social media platforms

Follow up with potential leads and guide them through the process

Maintain a friendly, professional tone aligned with the brand

Assist in creating content (posts, captions, stories, scripts)

Escalate important issues to the relevant team

Track leads and ensure no opportunity is missed

Follow up with leads to encourage them to complete registration/purchase

Keep records of common questions and customer feedback

Requirements:

Previous experience in social media management or customer support

Strong written communication skills (Arabic & English preferred)

Ability to respond quickly and professionally

Basic content creation skills

Organized and able to handle multiple conversations

Work Conditions & Benefits:

Location: Sheraton, Cairo

Working Hours: Rotational

Days Off: 2 days/week

How to Apply:

Please apply through the application form via the link below.

https://forms.gle/mvH96dwYdqhDKujX9