Soft Service Manager

Main job duties and responsibilities:

1. Develop and implement cleaning schedules and protocols to maintain cleanliness across all locations.
2. Monitor and evaluate the performance of housekeeping staff to ensure adherence to standards.
3. Oversee the procurement of cleaning supplies and ensure proper inventory management.
4. Conduct regular inspections to ensure compliance with health, safety, and hygiene regulations.
5. Supervise the planning and delivery of buffet services.
6. Assign and supervise office boys to ensure timely completion of daily tasks such as delivering correspondence, preparing refreshments, and general office assistance.
7. Provide training and guidance to ensure professionalism and courteous behavior.
8. Monitor workloads and adjust staffing to meet operational needs.
9. Develop and monitor budgets for soft services, ensuring cost-effective operations.
10. Train, and retain a skilled and motivated team for soft services.
11. Generate periodic performance and operational reports for management.
12. Drive continuous improvement initiatives to enhance service quality and efficiency.
13. Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job's specialty.

Job requirements:

Educational background and previous experience:

1. Bachelor's degree in Facility Management or a related field.
2. 12+ years of experience in Soft Services, including 5+ years managing multi-site operations with 300+ frontline staff on the FM contractor side

Knowledge and Functional Skills:

1. Experience writing SOPs and running a scored audit regime.
2. Budget management, Manpower cost models, tender pricing, site surveys and productivity rates
3. Ownership of Soft Services P&L
4. Staffing, workload monitoring, training and retention, People management skills
5. Knowledge of health, safety, and hygiene regulations.
6. Excellent communication and interpersonal abilities.
7. Attention to detail and a commitment to high standards.
8. Problem-solving and decision-making skills.
9. Ability to manage multiple sites effectively.
10. Customer-oriented mindset with a focus on satisfaction and service excellence.
11. Strong leadership and organizational skills.