Search by job, company or skills

Soft Services / Facility Lead

Raya CX
5-7 Years
Egypt, Cairo
  • Posted 9 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities

  • Lead and oversee the delivery of all soft services within the facility.
  • Ensure high standards of cleanliness, hygiene, and workplace presentation are maintained at all times.
  • Monitor service quality and compliance with agreed SLAs and KPIs.
  • Conduct routine inspections and audits of facility areas and service performance.
  • Develop and implement improvement plans to enhance service quality and operational efficiency.
  • Manage third-party contractors providing cleaning, landscaping, pest control, waste management, and other soft services.
  • Review contractor performance against contractual obligations and KPIs.
  • Coordinate vendor meetings and ensure timely resolution of service issues.
  • Act as the primary point of contact for soft services-related requests and escalations.
  • Ensure prompt response and resolution of occupant and client concerns.
  • Build strong relationships with internal stakeholders and facility occupants.
  • Lead, coach, and supervise onsite soft services personnel.

Qualifications


  • Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field.
  • Professional certifications in Facilities Management are an advantage (IFMA, BIFM/IWFM, FMP, CFM, etc.).
  • Health & Safety certifications are considered a plus.

Experience


  • 5+ years of experience in facilities management, workplace operations, hospitality, or property management.
  • Minimum 2 years of experience managing soft services operations and service providers.
  • Experience working within corporate offices, commercial buildings, healthcare, retail, industrial, or mixed-use environments.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Facilities Management
Employment Type:
Full time

About Company

Job ID: 151782315

Last Updated: 30-07-2026 06:46:46 PM
Homejobs in EgyptSoft Services / Facility Lead
Beware of Scammers

We don’t charge money for job offers

Know More