Soft Services Manager

Oversee the delivery and management of all soft services, including housekeeping, waste management, pest control, and additional non-technical services, ensuring compliance with company standards.

Lead, train, and develop teams to achieve operational excellence and high service quality across all soft services.

Establish and implement standard operating procedures for soft services to enhance efficiency and effectiveness.

Monitor service quality through regular inspections and audits, ensuring adherence to health and safety regulations.

Prepare reports, presentations, and documentation related to soft services performance for senior management.

Monitor and manage office supplies inventory and place orders as necessary.

Ensure compliance with company policies, procedures, and security protocols throughout the team.

Manage relationships with external service providers and suppliers, ensuring service quality and contract compliance.

Assist in budget preparation and management for soft services, ensuring cost-effective operations.

10 to 15 years of experience in facility management or a similar managerial role within the real estate industry, with a focus on soft services.

Bachelor's degree or equivalent; additional education or certification in facility management or real estate is a plus.

Strong understanding of best practices and relevant industry standards.

Exceptional leadership, interpersonal, and communication skills.

Strong organizational and multitasking abilities, with a commitment to operational excellence.

Ability to handle sensitive and confidential information with discretion.