Software Customer Success Leader

Company Description Amjaad Technology is a leading corporation in IoT and utility management, specializing in smart metering solutions for electricity, water, BTU, and gas. Through its innovative ioMeter System, the company supports utility service providers, real estate developers, and smart cities in driving digital transformation, optimizing energy management, and meeting sustainability goals. Amjaad Technology also develops platforms for community and facilities management in smart cities, enhancing efficiency, resource utilization, and streamlined operations. With over 300 projects delivered across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people by improving operational performance and enabling sustainable communities.
Role Description The Software Customer Success Leader is a full-time, on-site role based in Qesm El Maadi. This role is responsible for ensuring that customers successfully adopt and gain value from Amjaad Technology's software platforms and smart metering solutions. Day-to-day tasks include onboarding new customers, understanding their technical and business requirements, coordinating with software development teams, and guiding customers through configuration, integration, and deployment. The role involves monitoring system performance and usage, troubleshooting issues, managing escalations, and providing proactive recommendations to optimize customer outcomes. The Software Customer Success Leader will also gather feedback, contribute to product improvement discussions, prepare training materials, deliver workshops, and maintain clear documentation and reporting on customer health and satisfaction.
Qualifications

• Candidates should possess strong software development and programming skills to understand, guide, and support customer implementations.
• Candidates should possess solid knowledge of databases and software design to help optimize solution architecture and performance.
• Candidates should possess experience with testing and quality assurance to validate deployments and ensure reliable operation of customer environments.
• Relevant experience in customer success, account management, or technical support for software or IoT solutions is highly beneficial.
• Strong analytical, problem-solving, and communication skills, with the ability to translate complex technical concepts into clear guidance for customers.
• Proven ability to collaborate with cross-functional teams, manage multiple projects, and prioritize customer needs in a fast-paced environment.
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
• Experience in utilities, energy management, smart cities, or IoT platforms is an advantage.