Software Customer Success Team Leader - Saas Delivery

Company Description Amjaad Technology is a leading provider of IoT and utility management solutions, specializing in smart metering for electricity, water, BTU, and gas. Through its innovative ioMeter System, the company supports utility service providers, real estate developers, and smart cities in driving digital transformation, optimizing energy use, and meeting sustainability targets. Amjaad Technology also builds platforms for community and facilities management that enhance efficiency, resource utilization, and operational workflows in smart cities. With more than 300 successful projects across Egypt, Saudi Arabia, and the UAE, the company's solutions have positively impacted over 200,000 people by improving operational efficiency and enabling sustainable communities.
Role Description The Software Customer Success Team Leader – SaaS Delivery is a full-time, on-site role based in Qesm El Maadi. The role focuses on leading a customer success team responsible for onboarding, supporting, and retaining clients using Amjaad's SaaS-based smart metering and utility management platforms. Daily responsibilities include coordinating software delivery and integrations, tracking project timelines and milestones, and ensuring smooth implementation and operation of solutions for clients. The team leader will oversee performance metrics, handle escalations, collaborate closely with software development and product teams, and translate customer feedback into actionable improvements. This position also involves developing best practices, documenting processes, and providing guidance and training to both customers and internal team members to maximize product adoption and satisfaction.
Qualifications

• Strong Team Leadership skills, with experience guiding and developing customer-facing or technical teams.
• Proficiency in Project Management, including planning, execution, risk management, and stakeholder communication.
• Solid understanding of Software Development concepts and workflows, particularly in SaaS environments.
• Knowledge of Object-Oriented Programming (OOP) principles to effectively coordinate with engineering teams.
• Experience with Integration of software systems and APIs, ideally in IoT, metering, or utility management contexts.
• Excellent communication and interpersonal skills, with the ability to manage client expectations and build long-term relationships.
• Analytical and problem-solving abilities, with a focus on process improvement and customer satisfaction.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; equivalent experience is also considered.
• Experience in SaaS delivery, customer success, or technical account management is highly beneficial.
• Familiarity with IoT solutions, smart metering, or utilities sector is an advantage.