Software Customer Success Team Leader - Saas Delivery

Company Description Amjaad Technology is a leading provider of IoT and utility management solutions, specializing in smart metering for electricity, water, BTU, and gas. Through its innovative ioMeter System, the company supports utility service providers, real estate developers, and smart cities in driving digital transformation and optimizing energy management. Amjaad Technology develops platforms for community and facilities management that enhance efficiency, resource utilization, and operational workflows in smart city environments. With over 300 projects implemented across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people. The company is committed to supporting sustainable communities through improved operational efficiency and advanced technology.
Role Description The Software Customer Success Manager is a full-time, on-site role based in Qesm El Maadi. This role is responsible for guiding customers through the full lifecycle of Amjaad Technology's software and IoT solutions, from onboarding and implementation to ongoing optimization and renewal. Day-to-day responsibilities include managing customer accounts, monitoring product adoption, conducting regular check-ins, and coordinating with technical and product teams to resolve issues and deliver enhancements. The Software Customer Success Manager will analyze usage data, identify opportunities to improve performance and satisfaction, and proactively address risks to customer retention. The role also involves documenting best practices, preparing customer-facing materials, and contributing feedback to improve product features and service delivery.
Qualifications

• Strong customer satisfaction and customer service skills to ensure a positive, solution-oriented experience for all clients.
• Analytical skills to interpret usage data, identify trends, and recommend actions that improve customer outcomes.
• Customer retention and relationship building skills to foster long-term partnerships and support renewals and expansion.
• Experience working with software or technology products, ideally in IoT, utilities, or smart city solutions.
• Ability to collaborate effectively with cross-functional teams, including technical support, product, and sales.
• Clear and professional communication skills in spoken and written English; Arabic proficiency is an advantage.
• Organizational and time management skills to handle multiple customer accounts and priorities simultaneously.
• Bachelor's degree in engineering, computer science, business, or a related field, or equivalent practical experience.