Lead the solution architecture for the Guest Value Programme, enabling a unified Guest / Customer Golden Record capability across the airline.
Design scalable architectures that integrate customer data, operational events, and digital touchpoints to drive personalised guest engagement and revenue growth.
Enable real-time decisioning and personalization through event-driven architectures and modern data platforms.
Ensure alignment with the enterprise data, AI, and integration strategy, supporting other transformation programmes at play.
Act as the architecture bridge between business, delivery teams, and technology platforms, ensuring solutions are secure, scalable, and aligned with enterprise standards.
Accountabilities
Design the end-to-end architecture supporting the Guest Value platform, including customer data ingestion, identity resolution, profile stitching, and personalisation activation.
Define and govern the Customer Golden Record architecture, ensuring accurate and trusted guest profiles across all systems.
Architect real-time event-driven data pipelines integrating systems such as reservation systems, loyalty platforms, digital channels, and operational systems.
Design integration patterns using streaming platforms, APIs, and microservices to support real-time triggers and journey orchestration.
Ensure effective integration between Customer Data Platforms (CDP), experience platforms, analytics platforms, and enterprise data platforms.
Collaborate with respective teams to ensure compliance with data governance, security, privacy, and regulatory requirements.
Evaluate and guide implementation of vendor platforms and technologies, ensuring they align with enterprise architecture principles.
Provide architectural guidance to delivery teams, product managers, and developers, supporting agile delivery and design reviews.
Contribute to architecture documentation including solution intents, integration patterns, and architecture roadmaps.
Support cross-functional collaboration with digital, marketing, loyalty, and operational teams to ensure solutions deliver measurable business value.
Education & Experience
Bachelor's or master's degree in computer science, Engineering, Information Systems, or a related discipline.
8–12+ years of experience in solution architecture, enterprise architecture, or large-scale digital transformation programs.
Proven experience designing data-driven and event-driven architectures in complex enterprise environments.
Experience working with customer data platforms, digital engagement platforms, or customer experience technologies.
Strong knowledge of API architectures, microservices, and integration patterns.
Experience with modern data platforms, streaming architectures, and cloud technologies (preferably Azure).
Familiarity with technologies such as Kafka / Event Hub, Databricks, Customer Data Platforms, and digital experience platforms is highly desirable.
Experience working within Agile / SAFe delivery environments.
Strong stakeholder management skills with the ability to communicate complex technical concepts to business and leadership stakeholders.
Experience in the airline, travel, loyalty, or digital commerce domains is advantageous.
