Role Purpose
The Solutions Consultant is responsible for identify opportunities, define customer requirements, Presales, implementation, Post sales of new and existing applications & solutions using the company's software and associated modules.
Job Accountabilities & Activities
- Provide pleasant, courteous, and professional customer handling.
- Interface with Sales/Marketing/Service on daily business matters.
- Actively support sales cycles and major customer engagement by bringing specific knowledge and experience to the opportunity. Support customer engagement events to broaden the prospect base.
- Develop, design & script applications to meet customer requirements.
- Perform business analysis in which information about business processes and concerns is gathered from key client stakeholders.
- Design business applications in which basic best practice knowledge is applied.
- Compose documentation outlining requirements for building the business application.
- Developing and supporting various Applications.
- Present documentation on business analysis and solution requirements to key customer stakeholders for validation and approval.
- Build a solution utilizing the appropriate application development tools supported by the company.
- Test business applications and ensure performance is as designed; resolve any issues.
- Compose training materials and conduct training sessions for customers; also, train customer administrators to be able to administer and troubleshoot.
- Develop plan for migration; migrate business applications into the production environment and support customers throughout the migration process.
- Transition key information to the technical support team to ensure continued successful support of the customer.
Education & Certifications
Bachelor's degree in engineering
(in Computer Science / Information Technology).
Required Years Of Experience
Over 6+ years of experience.
