Solutions Manager

About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us: https://corporate.jd.com/

Job Responsibilities

• Conduct in-depth analysis of logistics, supply chain, and e-commerce industry trends in the Middle East to identify potential business opportunities.
• Work closely with the sales team to understand clients business challenges and requirements, and conduct requirement gathering and analysis.
• Design, develop, and optimize customized end-to-end supply chain solutions based on company products and service capabilities, covering warehousing, transportation, customs clearance, and last-mile delivery.
• Draft high-quality solution proposals, presentations, and technical documentation, and deliver effective pitches and demonstrations to clients.
• Act as a solution expert to provide technical support and training for the sales team, helping them better understand and promote the solutions.
• Participate in technical discussions and commercial negotiations with clients to ensure smooth implementation and execution of solutions.
• Continuously track the performance of implemented solutions, collect client feedback, and iterate for optimization accordingly.
• Collaborate closely with internal product, technology, and operations teams to drive innovation and upgrades for products and services.
• Complete other related tasks assigned by upper management.

Job Qualifications

• Bachelor's degree or above in Logistics Management, Supply Chain Management, International Trade, E-commerce, or related fields.
• At least 5 years of experience in solution design, pre-sales technical support, or consulting within the logistics, supply chain, e-commerce, or technology sectors; Middle East market experience is preferred.
• Deep knowledge of logistics and supply chain management, including but not limited to warehousing, transportation, international freight forwarding, and customs clearance.
• Familiarity with cross-border e-commerce business models and relevant technical solutions.
• Excellent solution design capabilities with the ability to transform complex business problems into clear, actionable solutions.
• Outstanding communication, presentation, and negotiation skills, capable of communicating effectively with clients at all levels.
• Fluent in English (listening, speaking, reading, and writing) as a working language.
• Strong teamwork spirit and stress tolerance, with the ability to adapt to a fast-paced work environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to travel as required.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.