Spa Attendant

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Greet all arriving and departing guests by name.
• Communicate guest preferences to relevant departments and co-workers.
• Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
• Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
• Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
• Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.