Job Description
Operations Management: Oversee daily spa activities, ensuring smooth service delivery and adherence to standards.
- Staff Leadership: Recruit, train, schedule, and motivate spa staff to maintain high performance and morale.
- Customer Experience: Ensure guests receive exceptional service, resolve complaints, and maintain a welcoming atmosphere.
- Financial Oversight: Manage budgets, monitor profit and loss statements, and adjust operations to meet financial goals.
- Marketing & Sales: Develop promotions, implement marketing campaigns, and analyze market trends to stay competitive.
- Compliance & Safety: Maintain cleanliness, ensure equipment functionality, and comply with health and safety regulations.
- Inventory Control: Manage supplies, track usage, and coordinate with vendors for timely replenishment.
Qualifications
Minimum of 5 years experience in spa management or hospitality leadership.
- Strong leadership and interpersonal skills to manage diverse teams.
- Excellent organizational and multitasking abilities.
- In-depth knowledge of spa treatments, wellness trends, and hospitality standards.
- Financial acumen for budgeting, forecasting, and revenue management.
- Marketing and customer relationship management expertise.
- Ability to maintain a calm, professional demeanor in a fast-paced environment.
- Proficiency in scheduling systems, POS software, and inventory management tools.
