Spa Manager

Organization- Miraval The Red Sea

Summary

The Spa Manager at Life in Balance Spa , Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates spa therapies , bodywork , beauty and salon services , and holistic practices for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure operational excellence . Key responsibilities include continuous improvement of spa and beauty offerings, optimizing retail operations , and driving upselling strategies to increase revenue. The Spa Manager will ensure seamless spa operations , managing guest bookings, treatments, and staff coordination. Reporting to the Director of Wellness , the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval's standards of mindful luxury.

Spa Operations & Guest Experience:

• Oversee the daily operations of the spa, ensuring that all services are delivered with the highest quality and consistency.
• Ensure that the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest.
• Provide leadership to the spa team, ensuring all staff uphold Miraval's commitment to mindfulness, professionalism, and emotional balance.
• Monitor guest satisfaction and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience.
• Cultivate strong relationships with guests, offering personalized wellness recommendations and ensuring their physical and emotional needs are met.
• Ensure all treatments, services, and guest interactions reflect Miraval's philosophy of personal transformation and well-being.
  
  

Team Leadership & Staff Development:

• Lead, mentor, and motivate the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval.
• Manage staff schedules, performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement.
• Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations.
• Foster a culture of empathy, support, and excellence, ensuring a cohesive team dynamic that translates to exceptional guest service.
  
  

Spa Program Development & Integration:

• Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs that reflect mindful wellness and support personal growth.
• Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging.
• Develop specialized wellness retreats, well-being treatments, and seasonal spa experiences that align with guest needs and resort offerings.
• Integrate spa programs with other fitness and wellness activities, ensuring a holistic and unified experience for guests.
  
  

Operational Excellence & Compliance:

• Manage spa budgeting, inventory, and supply ordering to ensure cost-effective operations without compromising quality.
• Ensure that all spa equipment and facilities are properly maintained and compliant with safety standards.
• Monitor spa revenue , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets.
• Ensure compliance with all local regulations and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services.
• Maintain guest records and ensure privacy protocols are followed at all times.
• Ensure Guest satisfaction surveys are exceeding targets and KPIs achievements.
  
  

Collaboration & Strategic Vision:

• Collaborate with the Programs and Activities team and other resort departments to create a seamless experience for guests that integrates spa treatments with fitness, yoga, and wellness programming.
• Work with the marketing team to promote the spa, increase guest engagement, and develop content for promotional materials.
• Report to the Director of Wellness/Associate Director of Wellness, providing insights into spa operations, guest feedback, and new initiatives to enhance the guest experience.
  
  

Guest Engagement & Emotional Support:

• Build strong, personal relationships with guests, offering personalized consultations and ensuring their well-being goals are met.
• Provide ongoing guidance and emotional support for guests throughout their spa journey, ensuring they feel empowered and rejuvenated.
• Guide guests through their spa and wellness journey, ensuring they leave feeling balanced, relaxed, and emotionally refreshed.
  
  

Qualifications

• Bachelor's degree in spa management, wellness management, health and wellness, or related field.
• Minimum 3 years of experience in spa management or a leadership role within a luxury wellness resort or destination spa.
• Extensive experience in large spa operations, guest relations, and developing wellness programs in a high-end setting.
• Advanced certifications in spa therapies or mindfulness-based wellness practices.
• Proficiency in English (Arabic language skills are a plus).
• Passion for wellness , mindfulness, and emotional well-being, with a strong desire to create a transformative spa experience.
  
  

Skills & Abilities:

• Strong leadership and management skills , with the ability to inspire, guide, and develop a team of spa professionals.
• Exceptional communication skills , with the ability to engage with guests, team members, and senior management with professionalism and compassion.
• Ability to create a supportive, inclusive environment that empowers both guests and staff to explore their full potential.
• Strong organizational skills to manage all aspects of spa operations, including scheduling, budgeting, and guest services.
• Proficiency with digital tools for scheduling, program management, and guest tracking.
  
  

Compensation & Benefits:

• Competitive tax-free salary based on experience and industry standards.
• Accommodation provided by the resort.
• Full medical insurance as per Saudi labor laws.
• Flight allowance and paid vacation.
• Access to Miraval's well-being programs and professional training opportunities.
• Career growth opportunities within the Hyatt/Miraval brand.
  
  

Why Join Miraval The Red Sea

Miraval Resorts is a world leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hospitality experience that integrates wellness therapies, mindfulness, and holistic wellness in one of the world's most breathtaking locations. If you are a dedicated wellness leader with a passion for guiding others through personal transformation, this role is for you.