Role Overview
Join our distinguished hospitality team as a Spa Supervisor at The Chedi Hegra, where you will lead daily spa operations, ensuring a seamless and luxurious guest experience. As part of our team in The Chedi Hegra, you'll work in an onsite environment dedicated to delivering exceptional wellbeing services to our guests amidst a serene and inspiring atmosphere.
Responsibilities
- Oversee the daily operations of the spa to ensure high standards of service delivery.
- Lead and motivate a team of therapists and attendants to provide outstanding guest experiences.
- Manage scheduling, booking, and spa product inventory.
- Maintain cleanliness, safety, and hygiene standards within the spa areas.
- Facilitate staff training and development, ensuring all procedures and protocols are followed.
- Handle guest feedback and resolve concerns efficiently and professionally.
- Collaborate with management to promote spa services and packages.
- Monitor and report on spa performance, including revenue and guest satisfaction metrics.
Must have requirements
- Previous experience in a similar supervisory spa role within a luxury hospitality environment.
- Excellent organizational abilities and attention to detail.
- Solid knowledge of spa treatments, products, and industry best practices.
- Exceptional communication skills, both written and verbal.
- Proficiency in using spa management software and booking systems.
Nice to have requirements
- Professional wellness or beauty therapy qualifications.
- Experience with international guest relations.
- Background in training and developing spa teams.
- First Aid or CPR certification.
- Multilingual skills are an advantage.
Perks and Benefits
- Competitive remuneration and performance incentives.
- Opportunities for advancement within an esteemed global brand.
- Supportive, collaborative working environment in a stunning location.
