Organization- Grand Hyatt Kuwait City
Summary
Main Duties and responsibilities:
Operational:
- To massage clients maintaining the clients comfort at all times.
- Perform all body treatments, as certified/trained to do so.
- Be on time for appointments and thoroughly review appointments after completing each massage.
- Keep work area clean and neat at all times.
- Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed.
- The ability to courteously interact and answer all facility related questions with members and guests.
- Perform loofah treatments and herbal wraps as required.
- Assist in the co-ordination of body tech. services with other Spa programmes.
- Insure current trends in body treatment industry.
- Serve as catalyst to promote Spa services to members and hotel guests.
- Maintain current professional licenses.
- Report dysfunctional equipment to the Spa Manager.
- Work with the body techniques team leader in the formulation of plans for projects and other areas.
- Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales.
- Assist in the operations of all Spa departments as required:
- Fitness
- Facility Operations
- Receptions
- Sales and Marketing
Financial:
- Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.
- To ensure efficient billing of service to clients.
Guest Service:
- To ensure the facility is in peak condition at all times (operations and cleanliness).
- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
Administration:
- Adherence to Standard Operating Procedures Manual.
- To maintain inventory of supplies for the operations of the treatment rooms.
- To maintain accurate as required by provincial regulations.
- To attend weekly/monthly departmental communication meetings.
- Follow and ensure that all employees follow all safety procedures and practices.
- Adherence of departmental Emergency Procedures/Safety Manual.
- Ensure all departments adhere to all safety practices of Park Hyatt.
- Maintain equipment for body techniques and personal equipment is in safe working order.
- To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
- Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
- To ensure all employees adhere to all hotel standards as stated in the employee handbook.
- To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
General:
- To understand and strictly adhere to the Rules & Regulations established in the Associate Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- To report for duty punctually wearing the correct uniform and nametag at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To maintain a good rapport and working relationship with staff in the outlet and all other departments.
- To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
- To respond to changes in the Rooms function as dictated by the industry, company and hotel
Occasional Duties:
- To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
- To carry out any other reasonable duties and responsibilities as assigned.
Qualifications
Minimum of 2 years experience working as SPA Therapist within the hotel industry.
