At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:
- Charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership
of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Essential
DUTIES AND RESPONSIBILITIES
- Provide a range of spa treatments including massages, facials, and body therapies to a high standard.
- Conduct consultations with guests to determine appropriate treatments based on their needs and preferences
- Ensure all treatment rooms and equipment are clean, well-maintained, and compliant with health and safety standards.
- Promote spa services and products to guests, maximizing retail sales.
- Maintain detailed guest records and follow up on feedback.
- Support the overall operations of the spa, contributing to a serene and professional environment.
- Set up the treatment rooms as per standards.
- Provide prompt, courteous and accurate service to guests at all times.
- Maintain cleanliness, safety and hygiene of the Spa and treatment rooms.
- Make sure treatment rooms always have enough supplies as per standards.
Qualifications And Requirements
- Minimum of 2 years experience as a Spa Therapist in a luxury spa or hotel environment.
- Recognized qualifications in massage therapy and beauty treatments.
- Strong communication and interpersonal skills with a guest-centric approach.
- Ability to maintain professionalism and confidentiality at all times.
- Passion for wellness, self-care, and delivering exceptional guest experiences.
Other Requiremnts
- Comply with hotel rules and regulations and provisions contained in the employment handbook
- Comply with company's grooming standards to portray a professional image of self and the hotel
- Comply with time and attendance policies set by the resort
- Actively participate in training and development programs and maximize opportunities for self-development
- Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
- Familiarize yourself with emergency and evacuation procedures
HOW DO I DELIVER THIS
We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
