Job Description
OVERVIEW/BASIC FUNCTION: Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.
RESPONSIBILITIES: • Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Maintain positive guest relations at all times. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information. • Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor. • Be familiar with all hotel/spa packages, promotions, prices and rates. • Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers. • Perform opening procedures. • Maintain inventory products. • Schedule guest appointments. • Verify medical releases from guests with applicable medical conditions. • Conduct appointments according to guest's comfort and desire. Follow service protocol. • Follow draping procedures. • Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information. • Sanitize implements. • Sell/promote merchandise. • Complete required post- treatment documents. • Follow dirty linen procedures and room set up. • Handle emergency procedures and report any accidents to your manager and security. • Close station. • Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments). • Fill out necessary commission report at the end of each day. • Follow established standard guideline for massage/treatment procedures. • All other duties as required.
QUALIFICATIONS:• Experience: Minimum 2 years esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel. • Education: High school diploma. Diploma or degree in a related field. Esthetic Certification From the Cosmetology Association of BC. CPR certified. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest's service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. • Language: Required to speak, read and write English. Additional language is an asset • Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
