Job Description

Role Description This is a full-time, on-site Spanish automotive (Wave 1) role based at Foundever's Cairo, Egypt location. The role involves handling inbound and outbound customer interactions in Spanish related to automotive products and services, including responding to inquiries, providing product information, and supporting customers with service appointments and post-sales issues. Responsibilities include accurately documenting customer interactions, following established workflows, and adhering to quality, compliance, and performance standards. Team members collaborate with supervisors and colleagues to resolve complex cases, share feedback, and support continuous process improvement. The role requires consistent punctuality, adherence to schedules, and a professional, customer-focused approach in every interaction.
Qualifications

Strong Spanish language proficiency, with clear verbal and written communication skills; good command of English for internal communication and documentation.
Customer service skills, including active listening, empathy, problem-solving, and the ability to handle inquiries and complaints in a calm, professional manner.
Basic knowledge or strong interest in the automotive sector, such as familiarity with vehicle features, services, and common customer needs.
Comfort with computer-based work, including typing, navigating multiple systems, and accurately entering and updating customer information.
Ability to work on-site in Cairo, Egypt on a full-time schedule, including flexibility for shifts, weekends, or holidays as required.
Strong attention to detail, reliability, and the ability to follow structured procedures and regulatory guidelines.
Collaborative mindset and willingness to receive coaching, meet performance targets, and contribute to team goals.
Previous experience in contact centers, customer support, or automotive services is beneficial but not mandatory; high school diploma or equivalent required, further education is an advantage.