Company Description
RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering services from competitive and highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Spanish Call Center Representative located in Qesm 1st 6 October. The Spanish Call Center Representative will be responsible for providing high-quality customer support, addressing customer inquiries, handling complaints, and offering solutions in a timely and efficient manner. Additional responsibilities include maintaining customer records, ensuring customer satisfaction, and adhering to company policies and guidelines.
Qualifications
- Customer Support, Customer Service, and Contact Centers skills
- Strong Communication skills
- Basic to intermediate level of Computer Literacy
- Proficiency in Spanish and English
- Ability to work on-site in Qesm 1st 6 October
- Experience in a call center or customer service environment is a plus
- High school diploma or equivalent
