Spanish Customer Service Specialist

Company Description

iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, supporting leading brands across diverse industries. With approximately 45,000 team members in 10 countries, iQor combines three decades of operational expertise with AI-driven innovation to optimize the entire customer lifecycle. Through its delivery pillars—Grow, CXBPO, and infinityAiQ—iQor offers scalable services that enhance customer acquisition, engagement, and retention. Guided by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor provides opportunities for professional development in a supportive environment.

Role Description

The Spanish Speaker II CS role is a full-time, on-site position based in New Cairo. In this role, the team member will handle customer inquiries and requests in Spanish through phone, chat, and email, ensuring accurate information and timely resolution. Daily responsibilities include understanding customer needs, troubleshooting issues, documenting interactions in the system, and following established procedures and quality standards. The role also involves collaborating with supervisors and colleagues to escalate complex cases, meet performance targets, and contribute to continuous improvement in service delivery. The Spanish Speaker II CS will maintain a professional, courteous demeanor in all interactions and uphold iQor's customer experience and compliance guidelines.

Qualifications

• Graduates only
• Strong Spanish and English communication skills, including clear speaking, active listening, and professional writing B2/C1
• Customer service capabilities such as empathy, problem-solving, conflict resolution, and building rapport with diverse customers.
• Technical and operational skills, including basic computer proficiency, ability to work with CRM or contact center systems, and careful data entry.
• Time management and organizational skills to handle multiple tasks, adhere to schedules, and meet performance metrics.
• Ability to work on-site in New Cairo, follow structured processes, and collaborate effectively within a team environment.
• Previous experience in customer service, contact centers, or related fields is beneficial.
• Willingness to work flexible shifts, including evenings, weekends, or holidays as required by business needs.