Spanish Speaker | customer service

Company Description iQor is a global customer experience provider supporting leading brands across industries as a portfolio company of Mill Point Capital. With 45,000 team members in 10 countries, iQor combines over 30 years of CX expertise with AI-driven technology to improve performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable solutions that enhance customer acquisition, engagement, and retention. iQor uses advanced analytics and a people-first culture to turn customer interactions into measurable business results. Recognized as a Great Place to Work® and a leader in customer experience excellence, iQor offers growth-focused careers in a dynamic environment.

Role Description The Spanish Speaker | Customer Service role at iQor is a full-time, on-site position based in New Cairo. In this role, team members handle inbound and outbound customer interactions in Spanish, including answering inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer cases, updating account information, and following established procedures to ensure high-quality and efficient service. The role involves meeting performance targets related to customer satisfaction, call handling time, and adherence to company policies. Team members collaborate with supervisors and colleagues to share feedback, escalate complex cases, and contribute to continuous improvement of processes.

Qualifications

• Strong proficiency in spoken and written Spanish, with good command of English to handle internal communication and training materials.
• Previous experience in customer service, contact centers, or client support environments, preferably in high-volume, performance-driven operations.
• Excellent communication skills, including active listening, clear articulation, and professional, empathetic interaction with customers.
• Ability to work on-site in New Cairo, follow structured schedules, and maintain reliability in attendance and punctuality.
• Comfort with computer-based tools, CRM platforms, and basic data entry; ability to learn new systems and processes quickly.
• Problem-solving mindset with attention to detail, accuracy in documentation, and commitment to meeting quality standards.
• Resilience under pressure, with the ability to manage challenging conversations while maintaining a positive, customer-focused attitude.
• university graduates
• Flexibility to work shifts, weekends, and holidays based on business needs.
• Prior experience in multilingual or Spanish-speaking support roles is a plus.