Specialist, Application Development

-Responsible for maintaining the IT Operations Support guidelines, documentation, and processes in accordance with business and support needs.

-Establishes best-practices and support techniques; streamlines issue resolution.

-Ensures the technical support issues reported by the business and other teams are resolved satisfactorily.

-Continuously engages with various departments such as the operations and Infrastructure another

stakeholders to enhance and streamline processes.

-Meets with decision makers, systems owners, and end users to define business, financial and operations requirements as required.

-Works with the project management team on new software implementations.

-Participate in solving project issues and risks, and reviews the associated impact to project scope, timelines, and resources.

-Recommends and coordinates ongoing user training as necessary.

-Overall maintenance of existing programs and IT systems, including the testing and rollout of all changes and upgrades.

-Creates appropriate documentation and effectively communicates status and potential organizational changes that may result out of a project's scope.

-Prepares and delivers reports, recommendations or alternatives that address existing and potential trouble areas in applications.

-Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.

-Dealing with data and information according to their level of classification.

Qualifications:

Bachelor's Degree

Years and Nature of Experience:

Minimum 2 Years