Specialist - Call Center & Support

Join The Destination Management Company!

DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.

We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.

Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet & Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.

We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.

Job Purpose:

The Customer Care Agent will be responsible for providing exceptional support to

customers through web chat on VisitRedSea.com. This role requires delivering fast,

accurate, and personalized assistance to visitors inquiring about the Red Sea

destination, travel services, bookings, and general inquiries. The ideal candidate will be

a strong communicator with a passion for customer service, able to handle multiple

conversations simultaneously while maintaining a high level of professionalism and

responsiveness.

Job Responsibilities:

Web Chat Support: Respond promptly and effectively to customer inquiries via

the live chat feature on VisitRedSea.com, ensuring clear and accurate

information.

Booking Assistance: Guide customers through the booking process, provide

information on available packages, and assist in modifying or canceling bookings

as required.

Product Knowledge: Maintain an in-depth understanding of Red Sea

destinations, travel options, promotions, and services offered on VisitRedSea.com

to provide accurate information and recommendations.

Issue Resolution: Address and resolve customer concerns and issues

effectively, ensuring a high level of customer satisfaction and professionalism.

Customer Engagement: Build rapport with customers by providing personalized

assistance, answering questions, and offering relevant suggestions to enhance

their travel experience.

Escalation Management: Identify when an issue requires escalation to a senior

team member or department and ensure seamless handoff for further support.

Feedback Collection: Gather customer feedback during interactions to help

improve services and website functionality.

Documentation: Log chat interactions, feedback, and any issues in the system,

ensuring accurate records for tracking and follow-up.

Collaboration: Work closely with other team members and departments to

ensure a consistent and seamless customer experience.

Job Requirements:

Academic Qualifications:

Bachelor's degree (BSC); related fields in communication or hospitality are a

plus

Experience:

2+ years (in online/web chat support is preferred)