Specialist, Systems

Job Purpose

To design, participate, plan, test, install, maintain and support the IT Systems to ensure smooth operation and maximum performance and availability for end users.

Key Duties & Responsibility

1.Plan, Design, implement, and maintain Microsoft platforms solutions such as Active Directory, Exchange, SCCM, SCOM, and Intune to support business operations.

2.Plan, procure, test, and deploy hardware and software upgrades for servers, storage, and virtualization platforms.

3.Analyze system performance and capacity, and plan for future growth to ensure optimal resource utilization.

4.Implement and maintain security measures for systems and data, including access controls, encryption, and vulnerability management.

5.Monitor IT Systems performance and contribute in proactive assessments to ensure the continuity and best practices.

6.Maintain up-to-date documentations of systems configurations, changes, and topology.

7.Monitor system health, performance, and capacity to identify and resolve issues proactively.

8.Implement and maintain a patch management process to keep systems up to date with the latest security patches and updates.

9.Implement and maintain backup and recovery procedures to ensure data protection and business continuity.

10.Respond to system outages, security breaches, and other incidents to minimize downtime and impact.

11.Identify and resolve performance bottlenecks to improve system efficiency and responsiveness.

12.Monitor performance to ensure systems availability and reliability meeting departmental KPIs.

13.Perform troubleshooting and root cause analysis of IT Systems and handle support cases and escalation with vendors.

14. Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting.

15. Grant the necessary privileges to IT operators to ensure smooth network operation.

16. Provide training and knowledge transfer to operations teams to ensure smooth system operations.

17. Recommend improvements to departmental procedures and oversee the implementation of

instructions and controls for specific IT systems activities, ensuring compliance with procedural and

legislative requirements while delivering quality, cost-effective services to customers.

18. Research and evaluate new technologies and solutions to improve system performance and efficiency.

19. Ensure compliance with security standards, regulatory requirements, and organizational policies.

20. Develop and maintain disaster recovery plans for critical systems to minimize downtime and data loss

in the event of a disaster.

21. Conduct regular disaster recovery tests to validate plans and identify areas for improvement.

22. Collaborate with other IT teams to ensure seamless integration and support.

23. Provide technical support to end-users for system-related issues.

24. Participate in infrastructure projects, including new deployments, migrations, and upgrades.

Minimum Education Requirements

University degree in Computer Engineering/ Computer Science or

equivalent.

Bachelor's degree with minimum 4 years of experience with large and

multi-site organization.

IT Systems experience within a large, multi-site organization.

Extensive experience of working with Microsoft solutions.

Experience of managing infrastructure systems and technologies.

Experience of implementing IT systems projects.

Professional Certification(s)

Microsoft Azure Administrator Associate.