We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions. This role will play a critical part in enabling to deliver seamless, personalized, and data-driven customer experiences.
Key Responsibilities
- Configure and optimize Sprinklr modules (Social Listening, Care,) to support digital customer experience strategy
- Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels
- Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors
- Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions
- Ensure Sprinklr configurations align with governance, compliance, and data privacy standards
- Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents
- Provide training, documentation, and best practices to business users for effective platform adoption
- Previous experience in configuring workflows on Live Chat and WhatsApp
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field
- 2–5 years of hands-on experience configuring and developing in Sprinklr
- Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, setting up zeroshot model is mandatory
- Proficiency in APIs, REST/JSON integrations, and data handling
- Experience in building dashboards, reporting, and automation rules within Sprinklr
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist)
- Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics)
- Familiarity with SQL and data visualization (Power BI, Tableau)
- Prior experience in aviation, travel, or hospitality industries.
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
Disclaimer:
Please ignore this message if you are directly or indirectly associated with Cognizant globally as Cognizant Talent Acquisition Group does not approach or offer opportunities to Cognizant acquired/affiliated/associated entities or Cognizant Clients
