Job Description
The Fraud analyst is responsible for attending, supporting, and conducting fraud investigations . The role ensures fraud cases are properly investigated, documented, and escalated to strengthened fraud prevention controls.
Responsibilities
- Conduct detailed fraud investigation using different e& systems.
- Correlate multiple data sources to confirm fraud cases and root causes.
- Prepare case documentations for internal investigation and legal action.
- Recommend fraud rules, thresholds, and blocking actions.
- Support regulatory requests related to fraud management
- Participate in risk assessments for new launches of product and services
- Collect and analyse logs and usages patterns to detect abnormal behaviours
- Produce fraud reports.
- Attend and participate in fraud investigation meetings, interviews and legal hearings as required.
Qualifications
Required Skills and Competencies
Technical & Analytical
- Strong knowledge of telecom services and network architecture
- Hands-on experience with CDR analysis, Excel, or fraud management systems.
- Ability to identify patterns , anomalies, and emerging fraud risks.
- Prepare investigation summaries, timelines, and evidence packs .
- Ability to support legal in court cases, disputes, and regulatory investigation.
- Ability to speak and write in English and Arabic.
Behavioural & Professional- High attention to detail and investigation mindset.
- Strong communication and documentation skills.
- Strong analytical and critical thinking skills.
- Ability to work independently and handle sensitive information.
- High integrity, confidentiality, and professional judgment.
Qualifications - Bachelor's degree in IT, Computer Science, Engineering, or related field.
- 3-6 years experience in telecom
