Stability, Scalability Availability:
- Lead the design and implementation of strategies to ensure high availability, reliability, and performance of production systems.
- Apply lifecycle management techniques, including monitoring, capacity planning, and automated scaling, to cloud environments.
- Establish Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical applications.
Cloud Lifecycle Management:
- Oversee the Cloud Infra Lifecycle Management Team to build scalable, automated cloud provisioning workflows and optimize capacity.
- Implement infrastructure-as-code (IaC) practices using tools like Terraform, PowerShell, and Azure Resource Manager (ARM) templates.
- Ensure efficient cloud resource utilization and cost management strategies.
Cloud Support Operations:
- Manage the Cloud Infra Support Team responsible for handling internal user requests related to production and development environments.
- Develop efficient workflows for incident response and request resolution, with automation as the default approach.
- Work towards eliminating the need for manual support teams by creating self-service solutions for internal users.
Automation Transformation:
- Lead the transition of manual processes to cloud automation through training, upskilling, and process reengineering.
- Champion the use of automation to handle repetitive operational tasks, including monitoring, remediation, and deployments.
- Foster a first principles thinking culture focused on engineering excellence and process simplification.
Monitoring Incident Response:
- Build robust monitoring systems using Azure Monitor, Log Analytics, and Application Insights for proactive performance management.
- Oversee incident response processes, ensuring rapid recovery and root cause analysis for production disruptions.
- Implement disaster recovery and high-availability strategies across environments.
Security Compliance:
- Ensure all environments follow cloud security best practices, regulatory compliance, and corporate governance policies.
- Manage identity and access controls, network security, and risk mitigation strategies.
Continuous Improvement:
- Drive ongoing improvements in system resilience, operational efficiency, and service quality through automation and best practices.
- Conduct regular performance reviews and capacity planning exercises to maintain optimal system health.
Team Leadership Development:
- Provide coaching and mentorship to the SRE team, fostering a culture of continuous learning and technical excellence.
- Lead efforts to upskill the team in cloud scripting, automation development, and site reliability best practices.
Reporting Metrics:
- Maintain detailed operational documentation and generate regular reports on system performance, reliability improvements, and cost efficiency efforts.
Basic Qualifications:
- 10+ years of experience in cloud operations or SRE, with a strong focus on Azure environments.
- Extensive experience in managing and optimizing Azure services like Virtual Machines, App Services, SQL Database, Networking, and Storage.
- Hands-on expertise with cloud automation and IaC tools (Terraform, PowerShell, ARM templates, or Azure Automation).
- Strong understanding of SRE principles, including error budgets, SLOs, SLIs, and incident management practices.
- Proficiency with Azure DevOps and CI/CD pipeline management.
- Expertise in cloud cost management and optimization.
- Familiarity with monitoring, logging, and observability tools (e.g., Azure Monitor, Log Analytics, Security Centre).
- Knowledge of Azure security practices, including identity and access management, firewalls, and compliance requirements.
Preferred Qualifications:
- Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate.
- Experience managing hybrid or multi-cloud environments.
- Experience implementing self-service workflows and internal user support automation.
Soft Skills:
- Strong leadership and team management abilities.
- Excellent communication and client engagement skills.
- Analytical mindset with a proactive approach to problem-solving.
- Ability to handle high-pressure situations with professionalism.
