Job Purpose:
The role will lead in developing and implementing the outlet & F&B Commercial Operations strategy and revenue opportunities for EKFC. This role will be responsible for developing, planning and overseeing the overall catering requirements and operations to achieve customer satisfaction, business growth and revenue targets.
Key Results Area:
- Lead and manage the food and beverage operation in outlets to ensure the best results for EKFC.
- Support the AVP on the creation and roll out of company strategy considering specific product ideas whilst leveraging the current EKFC assets.
- Lead on the catering, laundry and any other rate card service provision for EKFC.
- Develop and implement the standards expected for the provision of catering to each outlet working in conjunction with the department.
- Work to determine the workforce and meal solutions that will enable us to maximise revenue opportunity for EKFC.
- Act as the representative of EKFC to establish and maintain high-level relationships with potential clients and key customers to promote and secure future/repeat business.
- Provide and support reporting on catering activity at site throughout all phases of planning, mobilisation and operational delivery.
- Optimise the efficiency of all resources thereby maximising profitability from all F&B assignments.
- Manage by leading, guiding, motivating and developing the team so that the team collectively achieves the agreed targets.
- Communicate directly with potential customers in selling EKFC products and services while negotiating contract terms, keeping in mind overall profitability.
- Motivate team members and identify opportunities for participating in change initiatives, programmes and projects, taking into account international best practices, improvement of business processes, cost reduction and productivity improvement.
Education Qualification:
a) Bachelor*s Degree in Culinary or Business Administration is desirable (must have)
Work Experience:
a) Years of Experience: Minimum 8 years of relevant experience in F&B field
b) Area of Experience: Experience of senior management in Catering at a major event/environment is essential
Skills:
- Experience of leading a team to deliver to tight and immovable deadlines
- Project management skills and experience of creating operational solutions
- Experience of influencing stakeholders
- Experience of budget control and developing and delivering to service specifications
- Ability to manage a number of different commercial models within the event
- Proven communication skills and ability to deliver quality written reports and presentations
- Accustomed to working with a high level of corporate and public scrutiny
- Ability to work and manage multiple nationalities
- Experience working and dealing with VIP/IPP guests
- Open, with high integrity and a positive can-do attitude
- Good negotiation and relationship management skills
- Ability to coordinate numerous and varied suppliers and contractors across different operations
- Ability to assimilate with other department owners to ensure an integrated approach to planning
- Knowledgeable about major event*related catering matters
- Pragmatic and practical with a clear eye on solutions
- Prepared to take accountability and make decisions
- Good influencer and communicator
- Demonstrates an ability to deliver excellent results
- Flexible and adaptable through organisational growth
- Resilient and positive through change
- Approachable and friendly
- Ability to promote and foster a team culture where values such as excellence, hard work, service to stakeholders, honesty, integrity and achievement are paramount
